At wmsecret.com (the “Site”), we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange items in accordance with our Returns & Refunds Policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be returned within [Insert Timeframe, e.g., 30 days] from the date of delivery.
  • Items must be unused, unworn, unwashed, and in the same condition that you received them.
  • Items must have all original tags, packaging, and labels attached.
  • Sale items and gift cards are not eligible for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or +8616538702091 to request a return authorization.
  2. Provide your order number, item(s) you wish to return, and the reason for the return.
  3. Once your return is authorized, you will receive instructions on how to send your item(s) back to us.

3. Return Shipping

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Timeframe, e.g., 5-7 business days].

5. Late or Missing Refunds

If you haven’t received a refund yet, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us [email protected]。

6. Exchanges

If you need to exchange an item for a different size or color, please contact us at [Your Contact Email] or [Your Contact Phone Number] to request an exchange authorization. Once authorized, you can send the item back to us, and we will ship the replacement item to you. Please note that exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +8616538702091. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or refund as quickly as possible.

8. Non-Returnable Items

The following items are non-returnable:

  • Sale items
  • Gift cards
  • Items marked as “final sale”